Cookies are small text files placed on your device when you visit our website. They help us understand how you interact with our site, improve your experience, and allow certain functionalities, such as payment processing and data saving during your session. Some cookies also enable us to share relevant information with third-party services.

1. Necessary Cookies

These cookies are essential for the basic functionality of the website. They allow you to navigate our site and use key features, such as saving your data as you proceed through forms and processing payments securely. Examples of what these cookies do:

• - Allow you to complete an online service and proceed to checkout.
• - Maintain your login status while browsing different sections of the site.
• - Enable the secure processing of payments.


2. Performance Cookies (Google Analytics)

We use Google Analytics to collect information about how visitors use our website. These cookies help us analyse website traffic, improve functionality, and provide a better user experience. The data collected is anonymous and includes details such as:

• - Which pages are visited most often.
• - How long users stay on each page.
• - How visitors found our site (e.g., through search engines or direct traffic).



This information is aggregated and used solely for statistical purposes. For more information about how Google Analytics uses your data, please visit Google’s Privacy Policy.

3. Functional Cookies

These cookies enable the website to remember choices you make (such as form inputs or preferences) and provide enhanced, more personalised features. For example:

• - Saving your entered data so you can resume your progress without losing information.
• - Remembering your language or region preferences.


4. Targeting and Advertising Cookies

Although we do not use advertising, we may share some information with Zoho CRM to assist with customer relationship management. This includes tracking customer purchases, to enhance customer support and service delivery.

For more information on Zoho's data usage, please refer to Zoho CRM’s Privacy Policy .

Third-Party Cookies

As mentioned, we work with third parties like Google Analytics and Zoho CRM, which may also place cookies on your device. These third parties have their own cookies policies, and we recommend reviewing them for more information. We use a third-party to supply the GriefChat widget, which in turn uses Tawk technology. While using the GriefChat widget, they will collect details such as email address and Internet Protocol (IP) address. GriefChat use the information collected to maintain the quality of the GriefChat widget and improve visitor engagement.

Payment Processing

Our website uses cookies to securely process payments through a payment gateway. These cookies ensure that your payment information is handled securely and protect you against fraud.

How Long Are Cookies Stored?

• - Session Cookies: These cookies are temporary and expire when you close your browser.
• - Persistent Cookies: These remain on your device for a set period or until you delete them manually.



You can view cookie expiration times by checking your browser settings.

How to control and delete cookies

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. Unless you do this, cookies will be issued when you use our website.

You can also delete them via your browser at any time. If you do not accept cookies, or decide to delete them, you will still be able to access and use the website, but you won’t be able to login to registered user content.

You can also install the Google Analytics Opt-out Browser Add-on to prevent Google Analytics cookies being set, available to download here.

To manage or disable cookies, please consult the help pages of your specific browser:

• - Google Chrome
• - Mozilla Firefox
• - Microsoft Edge
• - Safari



Changes to This Cookies Policy

We may update this Cookies Policy periodically to reflect changes in technology or applicable laws. We will notify you of any significant changes by updating the "last updated" date below.

Contact Us

If you have any questions or concerns about this Cookies Policy or how we handle your data, please contact us using the contact form on this website.



Last Updated: 24/09/24